1.Q:How to use our solar products?
A:The light battery is on sleep before delivery in order to avoid discharging during transportation. You need activate according to the installation manual.
2. Q:How to install our lights?
A:Fix the product with a right angle and make sure no shelter on the surface of solar panel.
3. Q:What to do with the rainy day or Cloudy day?
A:The outdoor solar panels waterproof. You don’t need to worry about it. because we start from manufacture solar panel, and now what we do is whole production line, so we choose the right solar cell to use to solar energy products use, the solar cell can generate enough power at cloudy or rainy days, can ensure per day generate power ensure per day lighting.
4. Q:If you found the light brightness is down or total off, how to handle?
A:It proves the power of solar light battery is not enough to support normal lighting, so you need have 2-3 goods sunlight charging, especially in Winter season, the sunlight intensity is much below the standard sunlight (1000kw/m2), it may need more longer time for charging.
5. Q:What is the warranty for our light?
A:For all of our lights, we provide 10 years warranty for whole set as we used the best quality LiFePO4 lithium battery, which is also used in electric bus.
6.Q:What is the terms of payment?
A:T/T, L/C, Alipay, for T/T it is 30% for deposit, the balance 70% before shipment for bulk order.
7.Q:How about the after sales service?
A:Blue Carbon welcome you contact us at 24 hours per day, 7days per week,your any questions will be highly appreciated.
